Service Providers

Helping Our Clients

Many clients of San Diego Regional Center (SDRC) are in need of supports and services in order to live productive and satisfying lives. Clients may choose their services, supports and service providers. Providers may assist with the client’s daily needs or with services clients’ choose to enhance their lives and support their involvement in the community. SDRC collaborates with service providers who have excellent skills, appropriate educational backgrounds, ethical values, and who provide a wide range of services and supports.
SDRC embraces a “best practices approach”. We are proud of our partnership with providers who seek to provide high quality services which are client-centered and state-of- the-art. Our providers are creative in their ability to deliver services, even when economic times are tough. Our service providers meet the challenges of providing quality services on a daily basis. They are dedicated to assisting our clients with full integration into our community.

Service Provider Forms

Everbridge Emergency Notification System

Securing Confidential Information & Data

List of Service Providers

Image by Andrew Ridley

E-Billing

E-Billing is a process that allows service providers to complete invoices over the Internet for automated processing and payment. This expedited process helps to insure that invoices are prepared accurately and payments are received more reliably.

 

E-Billing Enrollment Process

  1. Download the E-Billing Agreement Form or the Self-Determination E-Billing Agreement Form.

  2. Complete all sections.

  3. Email the completed forms to Ernie Lozano or fax to (858) 503-4413.

  4. Once we receive your completed forms, you will be set up in the E-Billing system for online access to your invoices. See tutorials below for instructions.

  5. For questions regarding invoices, contact Ask POS in the Business Services department.

E-Billing Training & Documentation

  1. All Users – covers the basics of logging in, site navigation and report viewing.

  2. Invoicing – covers the process required for invoicing including using the various calendar types.

  3. Service Provider Administration – covers how to manage your local users as the Service Provider Administrator.

  4. Attendance & DS1964 – covers the steps needed to use the DS1964 to submit attendance tracking information through the e-billing website.

  5. Full Presentation – combines all of the above material as one presentation.

E-Billing Notes & Reminders

Please review your authorization “contract” as soon as it is received. Make sure the vendor number, service code, sub-code (if any), dates of service, and units of service are correct. If anything is incorrect, please contact your service coordinator as soon as possible. Information contained on your contract can only be changed by direction from your service coordinator.

WARNINGIf you check “No Service” on your e-billing invoice, you are indicating that you did not provide services to the client during that month, and the invoice will be deleted from the system.

If you have a question regarding a line on your invoice, you can check “Deferred” and type in a comment at the bottom of the “Comments Log” for the bill payer. For example, you can indicate that you provided the service on another date, or that the units of service are not what you expected.

Image by Nick Morrison

Service Provider Portal

This updated SPP program requires a change to the printing of all reports, including List My Service Providers, List My Consumers, Open Auths last Month, etc. You can continue to print these useful reports, but you will need to first email the report to yourself before printing, just like you do to access the forms (authorizations and invoices).

1) The SANDIS 7 SPP Tutorial – YouTube Video.

2) Using the SANDIS 7 SPP as a Standard User – PDF

3) Super User Setup – PDF

 

How can I begin Using the SPP?

1) Download the SPP Agreement Form – PDF

2) Complete and email it to the E-Billing team.

If you need to speak to an SDRC Manager, you can find their contact information here.

 

New Statewide Provider Learning Center

Registration Instructions

To access free training, reading materials, videos, and tools offered by the Department of Developmental Services, please visit this link: https://www.dds.ca.gov/corona-virus-information-and-resources/

and go to the tab labeled Training

Once you enter the Training tab, you will see a sub tab called Learning Modules Produced by Regional Centers


These courses provide Continuing Education Units (CEUs) accepted by DSS - CLL.

Below are the registration instructions for the new Statewide Provider Learning Center which includes an automatic membership to your local Provider Learning Center.  If you are already a user in the Local RC provider.arcalearn.org, you are already registered and can login to the new provider.arlearn.org site using your existing regional center username email and password. 

Login to the Training Website

If you already have an account, you can begin the registration process by going directly to https://provider.arcalearn.org and clicking REGISTER.

Click Forgot your password? if you need assistance retrieving your password for an existing account.

New User Provider Learning Center Login Instructions

Register for an account

Please complete all registration fields before submitting. Using the drop down menu, select the Regional Center you are vendored to provide services with and you will automatically become a member of that Regional Center's Provider Learning Center as well.

Your ARCA Learning Center Catalog

See what courses are available to you, courses in progress and your transcripts.

Once you click submit, you will be given a pop-up screen with a log in button. Enter your email and password and you will be logged in.  You can access training in the new Provider Learning center by selecting Catalog.

Special Incident Reporting

Who Should Report

Any vendor or long-term care facility shall report the Special Incident as described below to the regional center.

How to Report

Contact your client’s service coordinator via fax or email immediately but not more than 24 hours after learning of the occurrence of the special incident.


A written report of the special incident shall be submitted to the regional center within 48 hours of the occurrence of the special incident.

Special Incident Form

The Special Incident Form is to be used by SDRC service providers and long-term care facilities. Please use this form when submitting SIRs to SDRC and Community Care Licensing.

Special Incident Report

 

What to Report

Special Incident Report

I. Per Title 17, Section 54327 (b) (Reportable to DDS)

A. The consumer is missing and the vendor or long-term health care facility has filed a missing person report with a law enforcement agency. Law enforcement was notified or consumer was brought home by police before consumer was found missing.

B. Reasonably suspected abuse/exploitation including:

  • Physical abuse

  • Sexual abuse

  • Fiduciary abuse

  • Emotional/Mental abuse

  • Physical and/or chemical restraint

C. Reasonably suspected neglect including failure to:

  • Provide medical care for physical and mental needs

  • Prevent malnutrition or dehydration

  • Protect from health and safety hazards

  • Assist in personal hygiene or the provision of food, clothing or shelter

  • Exercise the degree of care that a reasonable person would exercise in the position of having the care and custody of an older or a dependent adult.

D. Serious injury/accident including:

  • Lacerations requiring stitches, sutures, staples or skin adhesive/glue

  • Puncture wounds requiring medical treatment beyond first aid

  • Fractures

  • Dislocations

  • Bites that break the skin and require medical treatment beyond first aid

  • Internal bleeding requiring medical treatment beyond first aid

  • Any medication errors

  • Medication reactions that require medical treatment beyond first aid or

  • Burns that require medical treatment beyond first aid

E. Any unplanned or unscheduled hospitalization due to the following conditions:

  • Respiratory illness, including but not limited, to asthma, tuberculosis and chronic obstructive pulmonary disease

  • Seizure related

  • Cardiac-related, including but not limited to, congestive heart failure hypertension; and angina

  • Internal infections, including but not limited to, ear, nose, throat gastrointestinal, kidney, dental, pelvic, or urinary tract

  • Diabetes related, including but not limited to, diabetes, hypoglycemia

  • Wound/skin care including but not limited to, cellulitis and decubitus

  • Nutritional deficiencies, including but not limited to, anemia and dehydration

  • Involuntary psychiatric admission

F. Death of a consumer regardless of where or when it occurred

G. The consumer is a victim of crime regardless of where or when it occurred, including the following:

  • Robbery, including theft using a firearm, knife, or cutting instrument or other dangerous weapons or methods which force or threaten a victim

  • Aggravated assault, including physical attack on a victim using hands, fist, feet or a firearm, knife or cutting instrument or other dangerous weapon

  • Larceny, including the unlawful taking, carrying, leading, or riding away of property, except for motor vehicles, from the possession or constructive possession of another person

  • Burglary, including forcible entry, unlawful non-forcible entry, and, attempted forcible entry of a structure to commit a felony or theft therein

  • Rape or attempts to commit rape

II. Per Title 17, Section 54327(h) – Pursuant to Title 22 CCR – Sec. 80061(b) (Community Care Facilities)

When a vendor makes a report of an event to the Department of Social Services’ Community Care Licensing Division the vendor shall simultaneously report the event to the regional center. Events reported shall include the following:

  • Death of a client

  • Any injury to any client which requires medical treatment

  • Any unusual incident or client absence which threatens the physical or emotional health or safety of any client

  • Any suspected physical or psychological abuse of any client

  • Epidemic outbreaks

  • Poisonings

  • Catastrophes

H. Fire or explosions which occur in or on the premises

III. Per Title 17, Section 54327(i) – Pursuant to Title 22 CCR – Sec. 72541, 75339, 76551 and 76923

When a long term care facility reports an unusual occurrence to the Department of Health Services’ Licensing and Certification division, the long term care facility shall simultaneously report the unusual occurrence to the regional center.

72541- Skilled Nursing Facilities and 75339- Psychology Clinics

  • Epidemic outbreaks of any disease

  • Poisonings

  • Fires

  • Major accidents

  • Death from natural causes or other catastrophes

  • Unusual occurrences which threaten the welfare safety or health of patients, personnel or visitors

76551-Adult Day Health Care Facilities

  • Epidemic outbreaks of any disease

  • Poisonings

  • Fires

  • Major accidents

  • Death from natural causes or other catastrophes

  • Unusual occurrences which threaten the welfare safety or health of patients, personnel or visitors

  • Serious Illness or accidents

  • Physical injury or condition, which reasonably appears to be a result of neglect or abuse

76923- Intermediate Care Facilities/DD

  • Epidemic Outbreaks of any disease

  • Prevalence of communicable disease

  • Infestations by parasites or vectors

  • Poisonings

  • Fire

  • Major Accidents

  • Other catastrophes which threaten the safety or health of clients, personnel or visitor

IV. Per Title 17, 56093 For Family Home Agencies a special incident is defined as

  • Any occurrence or allegation of consumer abuse, neglect or exploitation

  • Incidents which may result in criminal charges or legal action

  • Incidents which may result in the denial of a consumer’s rights

  • Poisonings

  • Catastrophes

  • Medical emergencies

  • Fires or explosions

  • Any other incident which appears to have a negative affect on a consumer’s health, safety, or well being

V. Other Special Incident Reports required by SDRC

  • Diagnosis of communicable disease

  • Arrest, criminal charges against a consumer

  • Violation of consumer’s right

  • Prone containment/Restraint

  • Property damage

  • Suicide attempts

  • Aggressive acts to self/staff/family/visitors/other consumers

  • Medical emergencies

I. Other unusual events (media attention, death threats, etc…)

What Information Needs to be Included

Special Incident Report

​Include as much pertinent information as possible. Outcomes and investigation finding will be added to the report later as the information becomes available.

  1. Reporters (the person calling or writing the report) should always include their name and phone number when making an incident report. Reports should always include a date written and the date/time/location of the incident. If the location of the incident is a specific vendor site, that should be noted.

  2. Be sure that the consumer is accurately identified with name, date of birth, UCI number, sex, and diagnosis.

  3. Be sure that the vendor name, address and phone number is included in the report.

  4. Include the names and phone numbers of witnesses to the incident.

  5. For hospitalizations or emergency room visits, include when consumer was seen/admitted, name of the physician who treated the consumer, what treatment was given, when the consumer was discharged, and what orders were given upon discharge.

  6. For a medication error/reaction, include the name of the medication, strength, dose, how the error happened, if the M.D. was notified or if the consumer had any adverse effects from the error.

  7. For all incident reports, include follow-up activities such as appointments with the consumer’s primary physician, neurologist, psychiatrist, etc., Planning Team meetings, changes to Individual Service Plans/behavior plans, and whether consumer will need to be served by another vendor.

  8. For 5150s, be prepared with information regarding the consumer’s past history of behaviors and psychiatric admissions, what behaviors led to the 5150, when consumer is expected to be discharged from the hospital, and whether the consumer will need to be served by another vendor.

  9. If the consumer is a victim of a crime, abuse, or rights violation, include a description of the alleged perpetrator. This includes a general physical description, name, and relationship to consumer. If the alleged perpetrator is a staff person, the incident report should include information on the status of the vendor’s investigation. A final report of the investigation outcome should be submitted to SDRC upon completion of the investigation.

  10. If the police were involved in the incident, include the name(s), badge number(s), police department, and phone number(s) of the responding police officer(s).

  11. Include what action will be taken to prevent similar incidents from occurring in the future.

  12. Include what other individuals/agencies were notified of the incident (parents, conservator, guardian, licensing agency, protective services agency, etc.). For agency contacts, include the name of the contact person and their phone number.

  13. If the incident is expected to generate media interest, note this in the report.

  14. When reporting deaths, you MUST report the following information:

  • What were the events leading up to death?

  • When was the consumer last in stable health?

  • What did the consumer do the day before he or she died?

  • Was the consumer’s activity and appetite normal? If tube fed, were feedings being tolerated normally?

  • When was the last time the consumer was seen by a physician?

  • When was the last time the consumer was checked by a nurse?

  • When was the consumer last seen by a staff member before his or her death?

  • Was any type of intervention or resuscitation attempted? If so, what was done?

  • What is the presumed cause of death?

SDRC to transmit to DDS within 2 working days from the time anyone in SDRC was notified or has knowledge of the incident.

Zero Tolerance Policy

Zero Tolerance Policy Memorandum

September 27, 2013

To: All Service Providers in San Diego and Imperial Counties
From: Carlos Flores, Executive Director
Subject: SDICDSI/SDRC Zero Tolerance Policy

The San Diego-Imperial Counties Developmental Services, Inc. (SDICDSI) and San Diego Regional Center (SDRC) have zero tolerance for the abuse or neglect, in any form, of persons with developmental disabilities. To reinforce this important tenet, our Board of Directors has approved a Zero Tolerance Policy regarding client abuse and neglect. The purpose of this memorandum is to notify you of this policy.

A service provider who has knowledge of, or suspects the abuse or neglect of an SDRC client is required by law to file a report to the appropriate entities pursuant to Welfare & Institutions Code Section 15630.


Click here for details.

Service Provider Responsibilities

Service providers have a legal responsibility to protect clients from abuse and neglect. Any service provider who fails to report client abuse or neglect may be subject to penalties defined in law [Welfare & Institutions Code Section 15630 (h)]. In addition, upon becoming aware of a reportable incident or allegation of abuse or neglect of a client, service providers must take immediate action to protect the health and safety of the involved client and all other clients receiving services from SDRC.

Service providers must ensure that all of their respective employees are fully informed of the SDICDSI/SDRC Zero Tolerance Policy and mandatory abuse and neglect reporting laws. Each service provider employee must be knowledgeable of her or his responsibility to protect clients from abuse and neglect; the signs of abuse and neglect; the process for reporting suspected abuse or neglect; and the consequences of failing to follow the law.

Your cooperation in this very important matter is appreciated.

Entities for reporting suspected abuse or neglect in San Diego County

  • To report child abuse, contact the Child Abuse Hotline at (800) 344-6000 and submit a form SS 8572 (attached) as instructed;

  • To report elder and dependent adult abuse, contact Adult Protective Services at (800) 510-2020 and submit a form SOC 341 (attached) as instructed;

  • To report elder and dependent abuse in a residential facility, call Adult Protective Services or the Long Term Care Ombudsman Program at (800) 640-4661.

Entities for reporting suspected abuse or neglect in Imperial County

  • To report child abuse, contact the Child Abuse Hotline at (877) 858-7750 (toll free) or (760) 337-7750 and submit a form SS 8572 as instructed;

  • To report elder and dependent adult abuse, contact Adult Protective Services at (760) 337-7878 and submit a form SOC 341 as instructed;

  • To report elder and dependent abuse in a residential facility, call Adult Protective Services or the Long-Term Care Ombudsman Program at (760) 339-6457.

 

Request for Proposals

IMPORTANT ANNOUNCEMENT:

Future Request for Proposal (RFP) notices will ONLY be provided via e-mail. If you need to be added to the RFP list, you can submit your e-mail address to Albert Noriega (Community Services).

Please see the Provider Announcements tab to view the Foundation for Developmental Disabilities RFP Cycle VII 2018/2019.

RFP Community Placement Plan 2019-2020

San Diego Regional Center (SDRC) is seeking a proposal for specialized projects focused on individuals with intellectual disabilities and challenging service needs.

Project 1920-6: San Diego Regional Center (SDRC) seeks a service provider to develop a Community Crisis Group Home to support four foster dual agency children in need of crisis intervention services. The program will address complex challenges such as severe behavior challenges and/or psychiatric issues. Start-up funding: $250,000.

Project 1920-10:  San Diego Regional Center (SDRC) seeks to develop an Enhanced Behavioral Support Home to serve four foster dual agency children who may be living in a community crisis home or other setting. This facility will provide enhanced supports as per Welfare and Institutions Code (4684.80). The home will be owned by a non-profit housing development corporation (NPO). The individuals have severe behavioral challenges and/or psychiatric disorders. The funds available are up to $250,000. Refer to proposal for e-mail/mailing instructions.

RFP Community Placement Plan 2019-2020

San Diego Regional Center (SDRC) is seeking a proposal for a Housing Development Organization (HDO) entity to purchase an existing single family home in San Diego County, and retrofit the home with any adaptations needed for the individuals who are targeted to live in the home.

Project 1920-6 and Project 1920-TBD:  SDRC seeks to develop 2 homes that will each house 4 regional center clients in need of residential crisis intervention services. The home that is purchased and renovated by the HDO will be leased to a service provider who will provide the needed supports to the individuals who live in the home.  The service provider will be selected through a separate Request for Proposal process.

Start-up funding: $300,000 for the acquisition of the home, $350,000 to renovate the home to meet the needs of the individuals who will live there.

Proposals are due NO LATER THAN 4:00 P.M. ON MONDAY, DECEMBER 2, 2019. Refer to proposal for e-mail/mailing instructions.

RFP Community Placement Plan 2019-2020

San Diego Regional Center (SDRC) is seeking a proposal for a Housing Development Organization (HDO) entity to purchase an existing single family home in San Diego County, and retrofit the home with any adaptations needed for the individuals who are targeted to live in the home.

Project 1920-2: SDRC seeks to develop a home that will be used as a Enhanced Behavioral Support Home (EBSH) and house 4 regional center clients.  The home that is purchased and renovated by the HDO will be leased to a service provider who will provide the needed supports to the individuals who live in the home.  The service provider will be selected through a separate Request for Proposal process.

Start-up funding: $300,000 for the acquisition of the home, $350,000 to renovate the home to meet the needs of the individuals who will live there.

Proposals are due NO LATER THAN 4:00 P.M. ON MONDAY, DECEMBER 2, 2019. Refer to proposal for e-mail/mailing instructions.

RFP Community Placement Plan 2018-2019

San Diego Regional Center (SDRC) is seeking a proposal for a provider to implement a nationally recognized model for Crisis Stabilization from the Center for START Services.

Project 1819-4: SDRC seeks to develop Crisis Support Services for the transition age youth population (ages 14-25 years old) with a provider who would be trained in the START model of services. START is a nationally known model that includes nationally recognized expertise and provides an evidence based model of services to address the needs of those individuals with co-occurring behavioral health needs.


Start-up funding: $285,000.

Proposals are due NO LATER THAN 4:00 P.M. ON WEDNESDAY JUNE 5, 2019. Refer to proposal for e-mail/mailing instructions.

RFP Community Placement Plan 2018-2019

San Diego Regional Center (SDRC) is seeking a proposal for a Non-Profit Ownership (NPO) entity to purchase an existing single family home in San Diego County, and retrofit the home with any adaptations needed for the individuals who are targeted to live in the home.

Project 1819-2:  SDRC seeks to develop a home that will house 4 regional center clients in need of residential crisis intervention services. The home that is purchased and renovated by the NPO will be leased to a service provider who will provide the needed supports to the individuals who live in the home.  The service provider will be selected through a separate Request for Proposal process.


Start-up funding: $300,000 for the acquisition of the home, $350,000 to renovate the home to meet the needs of the individuals who will live there.

Proposals are due NO LATER THAN 4:00 P.M. ON MONDAY MAY 20, 2019. Refer to proposal for e-mail/mailing instructions.

RFP Community Placement Plan 2018-2019

San Diego Regional Center is seeking a proposal for a specialized project focused on individuals with intellectual/developmental disabilities and co-occurring psychiatric conditions, who will be exiting State Developmental Centers or for those individuals who have histories of being under served in the community.

Project 1819-3: San Diego Regional Center (SDRC) seeks to develop Crisis Support Services for the transition age youth population (ages 14-25 years old).  SDRC is seeking a nationally known  model that includes nationally recognized expertise, to provide an evidence based  model of services to address the needs of those struggling to maintain community tenure.  The program is intended to address complex challenges such as significant behavioral profiles, psychiatric needs and/or health care needs.


Start-up funding: $281,000.

Proposals are due NO LATER THAN 4:00 P.M. ON WEDNESDAY May 15, 2019.

RFP CPP FY 2015-2016 (Repost)

San Diego Regional Center is seeking proposals for specialized projects focused on individuals with intellectual disabilities who will be exiting State Developmental Centers or are at risk of going to one. SDRC is seeking to develop a wide network of high quality providers.

Project #5: This specialized residential facility will be owned by a nonprofit housing development corporation (NPO). The service provider will support four individuals with moderate to severe cognitive impairments who have severe behavior challenges and some health needs. The individuals are presently living in a developmental center or at risk of entering one. The funds available are up to $150,000, which will be deferred to FY 18/19.

Project #6: This specialized residential facility will be owned by a non-profit housing development corporation (NPO). The service provider will support four adolescents with autism and severe-mild cognitive impairments who cannot be supported in typical level 4 facilities due to their challenging behaviors. The funds available are up to $150,000, which will be deferred to FY 18/19.

Recipients of Previous RFPs

If you have questions, please contact Community Services, (858) 576-2966.

 

Phone 858.576.2996

| Fax 858.576.2873

4355 Ruffin Rd. San Diego, CA 92123